Accommodation Details
Availability depends on the property; additional charges may apply.
We strive to keep photos current, but appearances may vary. However, if you believe there are pictures that are absolutely not of the property, please contact us and we'll fix them.
Amenities vary by property; details are shown on the property page.
Check-in/check-out times vary and are listed on the property page.
Pet policies vary; check the property’s policies before booking.
Booking Process
Booking confirmation is displayed as soon as you make the payment for certain properties. For others, you will received the booking confirmation via email within an hour.
Modification policies vary by property. Please note hotel policies before making the payment.
The booking confirmation is displayed on the website as soon as you finish the booking. In case you miss downloading that or taking a screenshot, the confirmation is also sent to your email. If you do not see the confirmation email, please check the spam/junk folder of your mailbox. If you still have not received the confirmation, please contact us or our booking partner agoda.com
Yes, ensure the guest's name is correct during booking.
Cancellation & Refund
Cancellation policies vary by property and are shown during booking. In case you are unsure of your travel, we urge you to carefully note the cancellation policies of the hotel before making the payment.
Some properties offer full refunds; check policy details before booking.
Refunds are typically processed within a few business days but may vary.
Some properties allow modifications. Please look at the booking and cancellation policies before making the payment.
Local Transportation
We strive to offer information about Public transportation on all our property pages. If there is anything missing, please feel free to contact us and we’ll help you.
You can either contact the property for Airport transfers or contact our booking partner Agoda, after you have made the reservation. Note that airport transfers maybe chargeable.
Car rentals and guided tours can be requested by writing to us. These are not complimentary and will be charged. They also depend on availability and seasonality. You could also directly contact your Hotel for this.
This varies depending on where you are staying. We strive to information on property pages. Look for nearby options or popular attractions on the property page.
Pricing & Payment
The rates displayed on the website are average nightly rates for a property. For the final rates, please check the availability. The rates differ based on seasonality, and other taxes pertaining to a property. Sometimes, there may also be a service charge that might differ from property to property. The final rates are shown at the time of checkout but before you enter your personal details on our booking partner site agoda.com.
Some properties allow flexible payment options.
Refund policies vary based on the hotel’s terms.
Safety & Security
This is very subjective and depends on your preferences. Still please check guest reviews for more insights. You may also want to check Google reviews in case you have doubts.
Refer to government websites for up-to-date travel advisories.
Our booking partner Agoda's support is available via Help Center and phone. The customer care phone number is listed on your booking confirmation.
The safety measures are normally listed on the property pages. But if you still have concern, feel free to contact us and we'll get in touch with the hotel on your behalf.
Special Requests
Accessibility information is listed on the property pages. Please check carefully. If you still have doubts, do not hestitate to contact us and we'll get more specific information according to your travel needs.
Some properties offer special meals; please request them directly for options.
You can mention this in the 'Special Requests' section during booking.
Special requests can be made, but they are subject to availability and is completely at the discretion of the hotel.
Travel Documents
Unfortunately we cannot advise you about visa information. Please contact the Embassy/Consulate of the country you are visiting for the most updated Visa regulations applicable to you.
Please check on the property page before making payment. Normally the health and vaccination is a directive from the government of the destination you are visiting. To be 100% sure, it make sense to contact the hotel directly for such requirements.
A valid photo ID.
Travel insurance is recommended but not mandatory.